ConnellGriffin provided corporate advisory and leadership to design a new six-year Incident Response & Maintenance (IR&M) agreement across the tolling operator’s seven assets.
The new IR&M agreement was designed in alignment with operational needs and consistent with strategic asset management plans, codes of maintenance standards, concessionaire agreements and original equipment manufacturer recommendations.
We facilitated a successful interactive procurement process that included more than 10 engagements, encompassing technical, commercial, legal sessions and a special feature being asset tours (on a big red bus).
ConnellGriffin was also awarded and enabled the transition from the existing IR&M operational model to the new network approach, with a strong focus on continuity of service to ensure appropriate asset management.
Throughout the process ConnellGriffin implemented the appropriate governance, experience and cross-functional consultation required to complete the project under a compressed timeframe.
At the completion of the project, ConnellGriffin successfully supported the award of the tier 1 service provider and delivered substantive savings across the project. The team also experienced several learning opportunities, while up-skilling the tolling operator’s personnel in several areas also.
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