Coliban Water (CW) provides water and wastewater services to 130,000 retail urban and rural customers across 16,500 km2 of Central and Northern Victoria. Functions carried out include water harvesting and storage, urban water supply including water conservation and demand forecasting, wastewater collection, reclamation, and rural water supply.
CW wanted to ensure its organisational investment priorities, services and processes continue to address changing customer needs and expectations. It identified the need to improve organisational decision-making regarding reporting, planning, forecasting and resourcing of its project portfolio. To enable this, ConnellGriffin was engaged to help CW update its Portfolio Management Office (PMO) processes as a platform to implement further changes in the future as part of its PMO development roadmap.
ConnellGriffin’s role in achieving the first objective (Problem Definition and Benefit Management Plan) required the following steps:
ConnellGriffin’s role in achieving the second objective (Power BI Dashboard) required the following steps:
Overall ConnellGriffin was successfully able to provide the deliverables required by Coliban Water in an accelerated timeframe. The success of the engagement relied on working in a highly collaborative environment with key client stakeholders, in order to obtain the necessary corporate knowledge and also bring the client on the ‘journey’.
ConnellGriffin helped Coliban Water identify and articulate the key issues in its portfolio management capability which were affecting its ability to service customers as efficiently as possible. Formal development of a Problem Definition statement and Benefit Management Plan will be useful baselines as Coliban Water evolves its PMO capability going forward.
The team delivered a Microsoft Power BI Dashboard to the client which reports key information regarding Coliban Water’s programs and portfolios including financial data, project health summaries, capital portfolio phasing, benefits, and risks. This will enable Coliban Water’s leaders to make informed decisions by having quick access to a wider project data.
In addition, ConnellGriffin was able to assist Coliban Water in defining a PMO development roadmap which identified future steps that the organisation should take to continually evolve its PMO capability in order to achieve its target benefits. This included ongoing testing and staff training for the Power BI Dashboard, refinement of the Capital Investment Framework, and development of a Portfolio Management Policy.
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